FAQs

Where do you ship?

Kizo Home currently ships to addresses within the United States only.

How much does shipping cost?

We offer free standard shipping within the United States.

How long does order processing take?

Orders are processed within 1–2 business days, Monday through Friday.

How long does delivery take?

Estimated delivery time is 5–8 business days after processing. Delivery times may vary due to carrier delays, weather, holidays, or other factors.

How can I track my order?

When tracking information is available, it will be sent to the email address used at checkout.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order. Email support@kizohome.shop with your order number. Orders already processed or shipped may not be eligible for cancellation.

What is your return period?

Return requests must be submitted within 30 days of delivery.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is incorrect, damaged on arrival, or defective.

When will I receive my refund?

After we receive and inspect an approved return, refunds are issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund.

Which items cannot be returned?

Used items, items damaged after delivery due to customer use or handling, personalized or custom-made items, and clearance items are not eligible for return.

What should I do if my item arrives damaged, defective, or incorrect?
Email support@kizohome.shop with your order number and clear photos of the item and packaging. We will review the issue and provide next steps.

How can I contact Kizo Home?

Business Name: Kizo Home
Email: support@kizohome.shop
Phone: +1 831-221-0562
Address: 312 W 2nd St, Casper, Wyoming 82601, United States
Business Hours: Monday–Friday, 10:00 AM–6:00 PM