Refund policy
Kizo Home accepts return requests within 30 days of delivery.
Return Eligibility
To be eligible for a return, an item must be unused, in its original condition, and returned with original packaging where applicable. Please include proof of purchase or your order number with your request.
Non-Returnable Items
The following items are not eligible for return:
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Used item
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Items damaged after delivery due to customer use or handling
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Personalized or custom-made items
- Clearance items
How to Request a Return
Email support@kizohome.shop within 30 days of delivery. Include your order number, the item(s) you want to return, and the reason for the return. If your return is approved, we will provide return instructions.
Return Address
Kizo Home
312 W 2nd St
Casper, Wyoming 82601
United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is incorrect, damaged on arrival, or defective. We recommend using a trackable shipping service for returned items.
Refunds
After we receive and inspect the returned item, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund.
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective item, contact support@kizohome.shop as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue.
Contact Information
Business Name: Kizo Home
Email: support@kizohome.shop
Phone: +1 831-221-0562
Address: 312 W 2nd St, Casper, Wyoming 82601, United States
Business Hours: Monday–Friday, 10:00 AM–6:00 PM